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Commentary and Discussion From the Retail Community

McDonald’s Customers Aren’t Smiling

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In an internal memo, McDonald’s described its hourly employees as rude, slow and bungling. Is customer service in fast food operators any worse today than it has ever been? What…

You’re as Old as Your Clothes

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A recent study on how consumers dress found that 12% of people wear clothes they believe make them look either younger or older. What are the most effective ways…

Fleming Fights Back

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Yesterday, Fleming’s shares fell more than 20 percent as the market reacted to a class-action lawsuit against the company alleging that Fleming misled shareholders about its financial conditions. Fleming is…

Good News and Bad News for Kmart

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Kmart’s Joe Boxer line has turned out to be a big hit , however the retailer expects further bumps ahead in the road as it attempts to emerge from Chapter…

Sears Stops Selling Offending T-shirts

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Sears has stopped selling a line of T-shirts that critics said were making fun of the mentally ill. The National Alliance for the Mentally Ill (NAMI) acknowledged Sears’ action and…

Consumers Clip Coupons to Save

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The PMA’s Coupon Council has announced September as National Coupon Month. Their recent survey found that more than half of the respondents redeemed coupons in the last year…

Will Teens Make New 7UP Theirs?

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Cadbury Schweppes will be introducing a new green, fruit-flavored version of 7UP targeted to teens, branded with the 7UP name spelled upside-down – dnL. Will the new 7UP be…

Michelob Shape Shifts for Younger Crowd

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Anheuser-Busch is preparing to reposition Michelob against imports with a bottle redesign. Does A-B need to recast Michelob’s image to grow the brand with twenty-one and something consumers?

Parenthood Hits Glass Ceiling

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A new study predicts that parenthood will be behind the next big wave of gender-discrimination lawsuits. Is parenthood an impediment to career advancement, particularly for women? Is it discrimination or…

Businesses Cry for More Tax Cuts

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According to the U.S. Chamber of Commerce’s chief economist, further tax cuts are necessary to keep the U.S. economy afloat, particularly as downside risks to economic growth remain. Are further…

Kids of Boomers Shop Till They Drop

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Children of baby boomers are surpassing their parents in size and impact as the most coveted market ever. How are N Geners affecting retail marketing and merchandising strategies and tactics?…

Kmart Speaks Spanish

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Kmart says it will publish a Spanish-language version of its weekly advertising circular to be featured in 10 Spanish-language newspapers nationwide and in 160 stores serving large Hispanic communities beginning…

Target 86es 88

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Target is pulling red-and-black baseball caps and shorts carrying the insignia “88” off the shelves of its 1,100 stores nationwide. Did Target make the right decision in pulling its “88”…

One Third of Americans Are Pre-Diabetic

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As many as one in three Americans has a condition called insulin resistance syndrome, putting them at high risk of diabetes and heart disease, according to a committee of experts…

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