L.L.Bean, which has touted its 100 percent satisfaction guarantee for more than a century, has initiated a new one-year limit on returns and exchanges due to rampant abuse. How important was L.L.Bean’s legendary return policy to its overall success?
Amazon.com plans to launch in “coming weeks” a new delivery service that will compete directly with FedEx and UPS, according to The Wall Street Journal. Does the launch and strategy around Shipping with Amazon (SWA) make sense for Amazon at this point?
While many vendors believe retailers use chargeback programs as a profit center, responses from retailers contradict that. Are chargebacks a necessary evil for driving vendor compliance or do they undermine supply chain collaboration?
In an obituary of Ingvar Kamprad, it was said that both IKEA’s founder and Sam Walton “slashed prices and rallied their employees with folksy wisdom. But Mr. Kamprad’s IKEA has proved more of a global success story than Mr. Walton’s Walmart Inc.” How would you assess what Ingvar Kamprad and IKEA brought to retail?
According to a global study from Dynatrace, 76 percent of the of 800 CIOs surveyed think the complexity caused by modern, cloud-centric ecosystems could soon make it impossible to manage digital performance efficiently. Do see major hurdles for retail IT teams in transitioning to multi-cloud ecosystems and cloud native architecture?
Bringing the bargain bin to its website, Amazon has quietly launched a “$10 & Under with Free Shipping” page. Does a “$10 or Less” microsite fit into Amazon’s strategy?
Known as one of the pioneers in developing rewards cards, Starbucks has partnered with Chase to launch its first co-branded credit card. Do you see the Starbucks Rewards Visa Card helping revive sales for Starbucks?
Despite a 10 percent drop in NFL ratings this season after sliding nine percent in the 2016 regular season, Super Bowl LII ads are reportedly costing more than $5 million for a 30-second spot — about even or a bit higher than 2017 levels. What can Super Bowl ads do for brands that regular ads can’t?
According to the latest Smart Audio Report from NPR and Edison Research, 65 percent of voice-activated smart speaker owners “wouldn’t want to go back to life without” their Amazon Echo or Google Home. Will smart speakers eventually become as integral to American’s lives as TVs and smartphones?
Deciding when to take steps into tech investments is always a matter of timing, but a study from Accenture finds companies across industries are significantly shortchanging their workforces when it comes to empowerment through artificial intelligence (AI). Should retailers be aggressive or patient at this point in investing in enabling retail workers with AI?
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