Author: Ron Margulis

Ronald Margulis is Managing Director of RAM Communications, a public relations firm based in Cranford, NJ. With more than 2,000 articles published, Margulis is also an accredited journalist. His writings on the food, retail, tobacco, information technology and transportation industries have appeared in Canadian Business, Chicago Tribune, Cigar Magazine, Computerworld, Convenience Store News, Distribution Channels, Executive Technology, FT.com, Forbes, ID, Sales & Marketing, Shipping Digest, Supermarket News, Washington Times and several other newspapers and magazines. Margulis graduated with honors from George Washington University, earned an MBA in economics from New York University and studied journalism at University of London. The son and grandson of supermarket operators, he also completed a management training internship and meat cutter’s apprenticeship at Wakefern Food Corp. (Shop-Rite Supermarkets).
Hy-Vee uses tech and people to deliver a sense of awe in its stores

Hy-Vee uses tech and people to deliver a sense of awe in its stores

Ron Margulis with Randy Edeker, executive chairman, and CEO Jeremy Gosch of Hy-Vee, at the recent FMI Midwinter conference in Orlando. Rather than ask about operations, competition or financials, he focused on tech and the customer experience. What are the biggest challenges and opportunities facing Hy-Vee and other regional supermarket chains?

Is the customer really the most important thing in retail?

Is the customer really the most important thing in retail?

BrainTrust panelist Ron Margulis says, “Pardon my cynicism, but if I had a dollar every time I heard some variant of the phrase ‘the customer must be at the center of every retail decision’ at Groceryshop last week, I’d be able to buy a nice meal at one of the many overpriced restaurants in Las Vegas.” Does the customer really need to be the primary focus of every retail decision?

Solid jobs numbers mean grocers must concentrate on their workforce even more

Solid jobs numbers mean grocers must concentrate on their workforce even more

Last week’s jobs report contained both good news and bad for retailers. It was a sign of a stronger-than-expected economy. But retailers understand the increased challenges the positive numbers mean for attracting and retaining good help. Would grocery retailers benefit from doing a bottom to top analysis of wages and benefits?