When it comes to private label packaging, white is the new white. White is also the new black, and the new yellow. In short, white is everywhere on new private label packages. Is signaling value over attributes such as quality becoming more important for private label brands?
Selecting new software applications was never a pretty process. In the first 120 days after implementation of whatever was selected, most every conversation with users would start with these four words: “In the old system” — followed by a complaint about something. What’s the best way to improve the selection process around software and IT technologies?
For companies aiming to bring solutions to market that enable retailers to get ahead of consumers using mobile devices, look to cases where retailers have had mobile “happen to them,” without much control of how mobility is being used in the shopping experience. What do you think is the most important mobile channel capability from the perspective of retailers?
“Service” generally implies personal attention. Yet the number one company on Temkin Group’s Kings of Customer Service list was Amazon.com, a retailer one almost never has any kind of human interaction with. Is the criteria consumers use to judge customer service changing?
In a benchmark report by Retail Systems Research “What Can Green Do for You?” released in May 2008, 86 percent of survey respondents reported packaging of private label product as the strongest opportunity they saw to drive eco-brand awareness. Then the recession hit. How has the recession affected the retail industry’s movement toward sustainability?
As late as 1975, 95 percent of the garments sold in the U.S. were made in the U.S.; by 2009 just five percent were made here. What has been the ultimate impact of the apparel industry’s move to offshore sourcing? What are the implications of designing and sourcing so far from the point of demand?
At an analytics roundtable at RetailConnections’ Third Annual Business Executive Summit, the CIO of a major jewelry retailer said predictive analytics had been completely helpful to his company. In many ways, 2009 was a very profitable year, with little excess inventory. What do you think of the value of predictive analytics?
RSR would like to present a new model for successful retailing – The Engaged, Customer-centric Retailer. This model is the logical follow-on to TECC, or Technology-enabled Customer Centricity. In which quadrants in the TECCR model do you think most retailers are most engaged?
Many retailers talk about customer-centric initiatives, but are they actually practicing them? It could be argued, for example, that a retailer who bases assortments on enterprise averages can never truly be customer-centric. What is your view on automated merchandising solutions for localizing assortments?
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