After attending two conferences in Miami Beach related to payments and currency, BrainTrust panelist Paula Rosenblum came away with a strong and profound feeling that the payment industry is ripe for disruption. Does Bitcoin in any way represent the future of payments? How may traditional payment gateways be affected or have to adjust to such digital currencies as options?
When responding to many of this year’s RSR 2013 e-commerce benchmark survey questions, the smallest and largest retailers have very similar concerns and thought processes. They both race to keep up with the thousand pound online gorilla, Amazon. Which technologies do you see driving e-commerce over the next few years and more?
There’s some good news in RSR’s annual merchandising benchmark report, but it’s not all sunshine and birds. Though they believe virtually all modern tools and techniques are at least “somewhat important, retailers selected “familiar with the concept” to describe their depth of knowledge regarding them. Is retail now experiencing an over-reliance on technology when it comes to merchandising?
The consumer expects consistency, not a science project, when she goes shopping. So for this discussion, we’re retiring terms like cross-channel, omni-channel, any channel, converged channel and any other term that customers won’t understand. Is the terminology and channel-silo thinking working against both organizational and technological advances toward creating a seamless shopping experience?
RSR’s annual Cross Channel Benchmark re-confirmed that delivering a consistent cross-channel shopping experience has become table stakes for successful retailing. Yet retailers are still slow to adopt efficient omni-channel operations and organizations. What’s holding back progress towards retailers establishing cross-channel shopping organizations?
A recent visit to the new Whole Foods Market in North Miami assures that the store is alive and well. You just have to make it … interesting. What should other retailers glean from Whole Foods’ recent success?
With the news surrounding some of the most famous retail CEOs and their rise and fall, are CEOs more or less important to retailing success today than in recent years? How justified is the high pay awarded to top-paid retail CEOs in light of the average worker’s compensation?
Women made some gains in the workforce in the ’70s and ’80s, but those gains have stalled. In her book “Lean In,” Sheryl Sandberg neither asks women to “try harder” nor does she ask for new quotas. What her book and website try to do is help women who haven’t yet found their voice move forward. Do you agree that retailing is still largely a man’s world?
In an internet radio show where the topic was, “Precision Retail: What’ve You Done for Your Customer Lately?” the punch line came at the end: “I did not see that coming.” Are there ways for retailers to prepare for the “next big thing,” whether implantable technologies or some other largely unknown?
An early look at a consumer benchmark commissioned by FMI, Daymon Worldwide and the Hartman Group, highlights how differently Americans are buying, preparing and eating their food. Of interest was what it revealed about consumers’ attitude about price. Are most retailers overestimating consumers’ sensitivity to price?
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