Amazon recently installed Just Walk Out (JWO) at a grocery retailer it does not own for the first time. 2023 will see even more buzz around the technology. Do you see Amazon’s Just Walk Out and similar checkout-free shopping technologies making a significant breakthrough in 2023?
The promise of a “frictionless shopping experience” has come up so many times this year that I’ve started to cringe whenever I see or hear it. How well do you think most retailers understand consumers’ definition of “frictionless”?
Amazon, famous for its continual price changes and (maybe) dynamic pricing, might well be killing the goose that laid the golden egg. A recent experience really caused my head to snap back. Do continual online price changes undermine consumer trust?
Ultrafast fashion has apparently arrived — online-only retailers ostensibly able to produce merchandise in two to four weeks, compared to five weeks for Zara and H&M. Do you think it is possible to successfully bring apparel to the mass market even faster than fast-fashion merchants are doing today?
Of course, retail isn’t like the airlines. Consumers have many, many options and a lot of them have chosen Amazon.com. They’ve chosen to talk to no one rather than coming to stores and talking to…? To what degree is the in-store service culture the reason many consumers are shifting to buy online?
In 2001, a seven-year project concluded that it was possible for the soft goods industry to improve consumer responsiveness while still reducing the time merchandise sits in the supply chain pipeline. Why do you think retail’s supply chains are still largely built for mass selling instead of speed?
While technology has changed and evolved, the independent retailer — even without storefronts — still works far more than the 40-hour week (or even 50-hour week) of his larger brethren. How have you seen independents take advantage of retail technology to undercut the advantages of their larger chain rivals?
Omni-channel is real, and is table stakes at worst and a profit driver at best. In more official sounding terms, it’s a retailer imperative. What are the main hurdles keeping retailers from meeting “endless aisle” promises? How big an issue is this between consumers and retailers?
At the Association of National Advertisers annual “Masters of Marketing” conference, Pepsico exec Brad Jakeman gave a barn-burning speech charging the ad industry with being out of touch with the globalization, digitalization and democratization of its audience. In what ways is the ad industry out of touch with the way society is changing?
Despite the reported benefits of moving company core systems to the cloud, RSR’s Paula Rosenblum, in speaking with clients, was “surprised by the resistance to many of these applications … and the fundamental suspicion of cloud-based applications.” Which retailer concerns about transitioning to cloud environments do you see as most warranted?
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