Nordstrom Local, a hub for online order pickups and returns, is heavy on services and helpful staff but low on inventory. Do you think service-oriented “showrooms” shortchange customers, or is the limited scope of what they do understood by shoppers?
New initiatives — call them co-opetition, frenemy agreements or partnerships — are bringing together retailers, brands and online marketplaces. With so many companies partnering up, how can one ensure seamless service?
Effectively managing online perception requires a systematic approach that supports brand strategy. How can brands and retailers manage word of mouth and online chatter when the vast majority of conversations take place outside of social channels and sites they have control over?
What does innovation mean for your brand? Here’s how brands are applying innovation in areas of their businesses to connect with customers, fulfill on-demand and drive growth. What do retailers and brands need to do to define what innovation means to their organizations?
Developers have a big stake in reinventing the shopping experience. Shopping center companies and mall operators around the world are upgrading properties to appeal to today’s shoppers. What are the best strategies and tactics for drawing traffic to malls today?
Consumers are making significantly fewer trips to grocery stores these days, now that they have other options ranging from alternative store formats to online same-day delivery and subscription services. What are the keys for grocers looking to increase customer engagement, and which operators are currently doing the best job?
Comic-Con International is an extravaganza that turns sleepy San Diego into the world’s pop culture capital, transforming downtown into a playground for attendees and for onlookers. What can retailers, malls and consumer brands learn from the Comic-Con experience?
New research shows that 49 percent of shoppers go to a site intending to make a purchase. The remainder seeks a combination of entertainment, social engagement, discovery and experiences. How do you see retailers responding to “fast” buyers intent on making a purchase and “slow” shoppers looking for experiences?
© 2023 RetailWire · Privacy Policy · Community Guidelines · Sitemap