If there was any part of the supply chain that one could assume is “done,” it would be warehouse design. So why did a presentation on the current state of warehouse design draw a standing-room only crowd? Because omni-channel changes everything. Where should retailers invest to make the most of omni-channel inventory?
Same store sales have become less important as a comparative measure for tracking retail performance because online growth was making it more and more irrelevant. Should inventory discipline ultimately be the measure of retail performance in an increasingly omni-channel world?
You’re standing at a store shelf. You want to buy an item, but you’re just not sure. You price check. The top result — this retailer’s online version of the item right in front of you is 20 percent less than the store price. Do you agree that pricing differently across channels may shake consumers’ trust in retailers?
While the amount of customer and product information available to retail has been growing steadily over the last decade, 2013 may be the year when the remaining gaps in customer understanding will be closed. What notable advances do you suspect retailers will make in 2013 around harnessing data around customers and inventory flow?
It’s no surprise that the marketing executive has about as much cachet as the IT executive in your typical retail enterprise. But the world has changed and a lot of retailers recognize it. What hurdles do retailers face in raising customer service oversight to the executive level?
The growing focus on online and offline data integration — as well as enabling flexible, multichannel purchasing and delivery options — all are part of a single goal: To understand and deliver upon consumers’ more complex paths to purchase. How should retailers be rethinking their inventory processes in light of the demands of omni-channel retailing?
CRM has long been a bad word in retail, ever since some retailers spent millions trying to implement it in the late 90s and early half of the 00s. But if CRM Evolution, held in Manhattan in mid-August, is any indicator, the CRM solution space is undergoing a massive change. Is CRM still a “bad word” in retail?
There has been a flurry of news stories on pricing and promotions lately of which two stand out. One is about J.C. Penney’s return to “sale” terminology vs “best price.” The other is about Supervalu’s repositioning on price. What lessons can others learn from J.C. Penney’s and Supervalu’s pricing challenges?
A friend of BrainTrust panelist Nikki Baird, who owns a store in a small mountain town in Colorado, recently called with a question that rocked her back on her heels: “Am I crazy to try to run a retail store in this day and age?” What new challenges face mom & pops today? Is it becoming tougher for retail start-ups, or has it always been this tough?
At Epicor’s recent user conference, a panel of Millennials discussed what they wanted from the retail experience. The most interesting part of that panel was the fact that all of the participants were employees at retailers. Is the mobile-enabled consumer raising expectations around the quality of labor in stores?
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