Author: Nikki Baird

Nikki Baird is the vice president of strategy at Aptos, a retail enterprise solution provider. She is charged with accelerating retailers’ ability to innovate. She has been a top global retail industry influencer for several years, with a background in retail and technology. She is a regular contributor to Forbes.com and has been quoted as a retail subject matter expert in The Economist, New York Times, Wall Street Journal, USA Today, Huffington Post, and National Public Radio, among many others. Nikki brings perspective from all sides of the retail technology equation: she has been an industry analyst for nearly fifteen years, co-founding Retail Systems Research, the premier boutique analyst firm focused on the retail industry. Prior to co-founding RSR, Nikki was an analyst at both Forrester Research and Retail Systems Alert Group, where she covered retail industry and technology topics. Prior to that, she was director of marketing for StorePerform, a store execution management software provider, and director of product marketing for Viewlocity, a supply chain software provider focusing on adaptive supply chain execution and exception management. Nikki came to Viewlocity from PwC Consulting, now IBM Global Services, where as a senior manager she led IT strategy consulting engagements for retail and CPG clients. Nikki has an M.B.A. from the University of Texas, Austin, focusing on operations and IT. She also holds a bachelor of arts in political science and Russian, with a minor in physics, from the University of Colorado, Boulder.

RSR Research: DemandTec Acquires Connect3 – Pricing Moves Closer to Execution

DemandTec has announced the acquisition of Connect3, a firm specializing in marketing and promotion management. What “connections” across the retail enterprise need to be made to fully maximize promotion optimization? Of the “connections” listed in the article, which most needs to be integrated into promotion optimization?

RSR Research: 2009 – The Year of the Existing Customer

With uncertainty still reigning supreme and words like “frugality” and “austerity” coming into vogue, this year will be more about keeping customers you already have – certainly making sure that you don’t lose those customers – than about gaining new ones. Do you agree that these times call for retailers to renew their commitments to existing customers?

Retail Touchpoints: Mid-Season Report Card For the Holiday Season Shows Missed Opportunities

Consumers did flock to the stores on Black Friday 2008, but mostly to deep discounters and at those stores they were looking for unusually large markdowns. Have retailers been too promotional this holiday season? Will the price slashing only condition consumers to expect discounts in years ahead?

RSR Research: Following the Pricing Learning Curve – One Retailer’s Experience

Last year, Retalix announced a new solution and partnership around pricing – designed especially to help mid-size retailers get a pricing strategy off the ground. A year later at Retalix’s User Conference, one of the first retailers to take on the solution provided an update. How does the learning curve around pricing strategies differ from other implementations at retail?