Why is it that experience is so often our number one criteria? Because we assume an experienced person will require less training and be able to get up to speed faster. Do you agree that experience is overrated for many retail positions?
With unemployment at record lows, making jobs easy to apply for has never been more important. Mel Kleiman offers questions to prompt employers to open more “doors” to the best candidates.
In the spirit of analyzing cause and effect, here we present 10 ways to guarantee that your best people will quit. What poor management practices or tendencies have you most frequently seen that cause retailers to lose their best associates?
Convenience store operators need to thoroughly understand the key areas where managers and employees interact and share what has been proven to work, starting with training. What are some regular mistakes or misconceptions around training strategies at retail? What have you found to be the most effective training methods?
Just 24 months ago, anyone who wanted a frontline, hourly worker’s job only needed a pulse to get hired. Now, it is harder than ever to attract the best and repel the rest. How should hiring practices adapt to deal effectively with the current economic climate and job market?
From a legal standpoint, most employers take pains to avoid hiring the wrong person: negligent hiring. Now, with turnover down because employees are staying in jobs just for the job security, the bigger problem could be negligent retention. How should retailers manage negligent hiring and negligent retention situations given the threat of lawsuits?
Ever hire an eagle, only to have the person turn out to be a turkey? The reasons apparent eagles turn out to be total turkeys can usually be attributed to a few common hiring mistakes. What do you think of the hiring mistakes mentioned in the article?
Because major shifts in the economy have created unparalleled effects on the labor market, Convenience Store Decisions and Humetrics Inc. collaborated on their first ever human resources study. What do you think of c-stores as training grounds for retail careers?
Hiring strategies need to begin with a strong focus on retaining good frontline employees. Most employers in the convenience store industry think they have a frontline employee turnover problem and, heaven knows, the research surveys seem to confirm your thoughts. To what degree do you think chronic turnover is “the nature of the beast” for retail?
Unless your Unique Selling Proposition or point of difference is Exceptional Customer Service, there’s no reason to sweat it when you lose frontline employees. New employees are excited about their new jobs and will probably have a better attitude and try harder – at least for the first three-to-six months, and turnover will probably reduce your labor costs because you won’t have to fund any benefit programs for a while. Do you think many store managers and even retail corporate leaders feel that retail workers are expendable? To what degree are they right?
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