Author: Marge Laney

BrainTrust Query: Are retailers under-valuing the importance of fitting rooms?

Customers who use a fitting room are 71 percent more likely to buy than those simply browsing the sales floor. And, if they are provided with service while in the fitting room they will buy almost three times what the browser buys. Why do you think some retailers view access technology as a barrier rather than an enabler of personalized fitting room service?