New research reveals a more granular picture of the fragmented nature of consumer loyalty in the grocery sector. In a presentation at NRF, findings were shared from a survey of 3,000 shoppers and 200 retailers that reveal some of the “whys” behind divided loyalty. Does it make sense that grocery shoppers might be loyal to more than one store for different reasons?
“Why does retail fail so often when it crosses borders?” David Marcotte, SVP strategic advisory services, Kantar Consulting, posed this question to kick off a panel discussion last week at NRF. What steps should retailers take before expanding to new national markets?
Supermarkets without a firm handle on on-shelf availability and store-level perpetual inventory had better think hard before committing to an online ordering/in-store fulfillment business model. Does in-store fulfillment of online grocery face the same or greater challenges than in other retailing channels?
Club Pickup — the Sam’s Club version of click-and-collect fulfillment — is gaining traction with business customers and is poised for growth, said Jamie Iannone, president and CEO of Samsclub.com. How much of an advantage does Sam’s Club gain from incorporating digital tech in services such as click-and-collect fulfillment and Scan & Go?
Competition in online retail has long been characterized by a relentless focus on low prices and free delivery. In a world where cheap and fast usually wins, Nordstrom.com is bucking that trend by focusing on intelligent automation and ease of use. Is there a place for experience-first retailing online?
In a presentation at the recent Shop.org, W. Hunter Thomas, a consultant with PricewaterhouseCoopers, and Gabbi Baker, assistant account executive with OgilvyOne, delivered a Millennial’s eye-view of Millennials. Will Millennials assume dominance over the marketing landscape or are Boomers unlikely to give in without a fight?
In the frictionless world of online retailing, getting the order is easy. Delivering on the promise is hard. At Shoptalk last week, retail thought-leaders shared insights about the fulfillment challenge. Their consensus: it’s not going to get any easier. Which delivery benefit should online retailers focus on in the next few years to be most competitive — faster, freer or more flexible?
For the movers and shakers who gathered at the inaugural Shoptalk conference this week, an existential question still remains unresolved: Are stores poised to soar in the digital stratosphere or are they circling the digital drain?
A national survey by the Shopper Technology Institute of CPG marketers found that few companies have an enterprise Big Data strategy in place, and most are simply not ready with rationale, technology or the talent to put it to beneficial use. What opportunities and challenges does the Big Data opportunity present for CPG companies versus retailers?
The distinction between online and off-line retail sales grows blurrier by the minute, as shoppers meld their consideration and purchasing behaviors into an “all-line” shopping continuum that spans brick, web and mobile. Is the proportion of online versus offline retail transactions approaching equilibrium?
© 2023 RetailWire · Privacy Policy · Community Guidelines · Sitemap