Talk of a retail apocalypse may be a distant memory, but fallout from the coronavirus outbreak is once again putting the industry to the test. A slew of experiments have been popping up that can serve as a lesson for all looking to pivot in this new normal. Will live shopping and experiential e-commerce take off now that more people are going online to make purchases?
The last decade is over and hopefully with it an end to talk of the retail apocalypse. The current decade starts off with a new class of retailers focused on improving the shopping experience for consumers in various ways. What advances in shopping experience concepts and/or technology do you expect to see this year?
Looking to become America’s most loved beauty destination, Walgreens has launched health and beauty offerings to better serve oncology patients from the inside out. What role does empathy, if any, play in retail sales and customer service?
At last week’s Future Stores Seattle conference, attendees heard quite a lot from digitally-native retailers about making the journey offline through experiential showrooms. Are showrooms only viable for made-to-order retailers?
Shopping looks a little different in 2019 — getting more complex and requiring platforms to frequently iterate and adapt. These trends were made apparent at Shoptalk last week, with Snapchat, Amazon and Google all addressing important changes in their ad formats. Where do you see the greatest opportunities for shoppable ads to take off?
While there were a lot of announcements and lightbulb moments at Shoptalk last week, one thing was apparent: Department stores, as we know them, are changing. What do you think department stores will look like in 10 years?
WeWork turned The We Company has some new ideas up its sleeve with the debut of a membership-free community space in New York’s Flatiron district called Made by We. How can malls and retailers benefit from coworking models?
Between Macy’s acquisition of the experiential retailer, STORY, and Westfield’s hiring of Tony-winning Broadway producer Scott Sanders, it seems that the future of a store may not be a store at all. What are other authentic ways brands can leverage the Made-for-Instagram Museum trend?
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