On March 22, 2021 a gunman opened fire inside the Table Mesa King Soopers grocery store in Boulder, CO. A year later, how have King Soopers and Kroger done? What lessons can be learned from how Table Mesa King Soopers responded to its crisis?
Retail’s front line faces an angry, vocal minority that abuses associates simply because workers cannot fight back. Have “the customer is always right” programs in retail allowed confrontations with associates to escalate?
As shoppers and retailers have had their attention shifted to surviving the coronavirus pandemic, there’s been a dramatic shift to foods packaged in plastics. Do you think consumers and retailers will look at plastic packaging any differently after the coronavirus pandemic has ended?
Retailers should pay attention to important truths about experience and retail. Do you agree that the focus on delivering experiential retail often come at the expense of product and the broader shopping experience?
After years of articles about personalization efforts falling short, perhaps it’s time we realize it’s not the fault of retailers; it’s a faulty idea. Do you agree that basing targeting on online browsing and purchase history is highly limited as a personalization method?
Lately, Amazon panic has run rampant among mass retailers. It started when the digerati claimed that stores would be replaced by online shopping due to disruption. But exactly how much of a threat is Amazon? Do you see Amazon.com as one of retail’s 800-pound gorillas or a member of the crafty coyote family?
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