The holidays can be wonderful and, from time to time, a bit trying. Here’s a list of tips and actions anyone working retail can use for a reasonably stress-free, enjoyable and productive holiday. Which of the tips listed in the article would you most emphasize if you were managing retail workers during the holidays?
Most storeowners or retail managers would never let anyone on their staff intentionally disrespect or be dishonest with a customer or colleague. But some behaviors are accepted. Are white lies and other light transgressions just a part of the selling process or should they be scrupulously banned?
BrainTrust panelist Doug Fleener is a big proponent of regular staff meetings. Whether they’re weekly or monthly, regularly getting the entire team together is extremely productive — if, that is, the time is used wisely. What tips do you have for conducting productive meetings at the store-level?
As a leader, it’s your responsibility to manage today’s business while at the same time creating tomorrow’s opportunities. The more efficient and effective you are, the more productive you are. The more productive you are, the more productive your staff is. What advice do you have for store managers to improve associate productivity at the store level?
As leaders, it is essential that store managers and owners help their associates be better throughout the holidays. The busier it gets, the more important your coaching becomes. What advice do you have for store managers trying to help their associates deal with the heightened demands of the holiday selling period?
Most of the time we talk about leading from the floor, but there are times you need to be in the back. Here are some tips and reminders for how to be a better leader from the backroom. What tips would you have for managing floor leadership and backroom chores?
When, where and how to use our people is one of the more critical decisions a manager or owner makes. And many see scheduling more as an item on a to-do list than as strategic decision-making. Which of the scheduling suggestions identified in the article do retail managers most often overlook? What tips would you add?
Doug Fleener presents some of his favorite interview questions, loosely derived from behavioral-based interviewing techniques that provide insights into how the applicant acted in the past and how that might predict future behavior. Which of these interview questions is your favorite?
The bad day. It inevitably happens every now and again in every store. You know, the kind of day that seems destined to fall far short of goal. Hopefully you don’t have too many of these days, but when you do, here’s how you, as a leader, can turn them around. What suggestions would you offer store staffs for turning around a “bad day”?
A gift with purchase is a great tool for driving customers back into a store, engaging those customers, and building higher sales. They’re also great for customers because they get more wonderful products for their money. What tips do you have around maximizing GWP for stores?
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