Many have great respect for Amazon and its leader Jeff Bezos and continue to be amazed at the company’s accomplishments. Here are five notable quotes from Mr. Bezos’s most recent annual letter to shareholders. Is there a lesson about business diversification that other retailers can take from Amazon?
Lately, Amazon has been focused more on customer experience than price, offering lots of goodies for Prime customers and really fast shipping. Might that allow a new competitor to enter the market? What do you think of the Jet.com business model? What will it take to succeed?
After choosing the one-hour delivery BrainTrust Panelist David Dorf received a text message at 8:11 a.m. stating, “Your Amazon Prime Now order will arrive soon.” Then at 8:21 a.m., a second text message stating, “Your Amazon Prime Now order has been delivered.” Yep, it was delivered in 15 minutes. Will partnering with delivery companies work well enough for retailers to compete with Amazon’s one-hour or two-hour delivery promise?
Mobile has and will continue to have a huge impact on the retail industry. It’s just that sometimes we get swept up by the shiny new object and neglect the basics. Is the mobile opportunity overhyped? Do you share the author’s concerns that aggressive investments in mobile may take away from those needed for core operations?
If you’ve received a new card from your bank in the last six months, it is likely an EMV card with a chip. Banks are issuing EMV cards and retailers are installing EMV-capable terminals. Both are working toward the October 2015 deadline whereby a liability shift occurs. What challenges do you see with the rollout of EMV-capable terminals?
Let’s kick the New Year off with a futuristic topic. What’s more futuristic than robots? Lowe’s hit the news back in October with their robot sales assistant. Similarly, an Aloft hotel in Cupertino, CA deployed a robot that navigates the hotel and delivers items to rooms when requested by guests. What’s the likelihood that robots will become commonplace in retail operations over the next decade?
In the interest of avoiding the word “prediction” because that involves a little more precision than space allows, here are five big trends we think will dominate the retail technology landscape in 2015. Which retail technology trends do you see getting the most buzz in 2015? Will other trends have a greater impact than those mentioned in the article?
Best Buy, nearly written off a few years ago, has more than bounced back. It is aggressively combating “showrooming” and winning. With sales up and its stock rising, Best Buy is well on the road to recovery. What lessons does Best Buy offer for those looking to combat pure play e-tailers?
When you think about it, a butler and a stalker may be indistinguishable to an uninformed onlooker. The big difference is in their motivation; the butler is trying to make your life easier. Do you agree that consumer privacy concerns are overstated? What are your own biggest personal concerns regarding privacy?
It has no customers and is used strictly for picking and fulfillment. Its location and layout are similar to traditional stores, but there are no price tags, no endcap advertising, and no checkout lines. It’s a neighborhood warehouse, complete with fresh, frozen and dry goods. Are dark stores a better answer to burgeoning demands for online fulfillment versus existing stores?
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