What Lies Ahead in the Future of Omnichannel?
The importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. How do you expect the omnichannel experience to evolve in the coming years?
Author: Bryan Wassel
How Can Retailers Maximize Sustainability Without Sacrificing Profitability?
Sustainability is becoming a big business, and retailers are paying attention. Is there an opportunity for sustainability to grow in importance as a “top driver” for purchasing decisions?
Target Puts Toys, Tech, and Price Front and Center for the Holidays
Target is introducing a 360° shoppable experience on Target.com that will let shoppers explore a virtual room full of toys. Can the digital experience help Target stand out as a toy destination for holiday 2023?
Will Looking at Skills, Rather Than Just Degrees, Help Walmart Attract More Talent?
Walmart is aiming to create more career opportunities for its employees by rewriting requirements for certain corporate jobs and offering more short-form certificates for skills. How can Walmart benefit from hiring corporate workers based on skills as well as degrees?
Ryan Cohen Takes CEO Role at GameStop With No Salary
GameStop has named activist investor and Chewy co-founder Ryan Cohen to the role of president and CEO, and he is forgoing a salary. Why do you think he is taking on the CEO role without pay?
Ulta Beauty Is Helping Associates Find Joy. How Will the Brand Benefit?
Ulta Beauty has launched The Joy Project, an initiative focused on helping consumers find, embrace, and experience joy, in partnership with Mel Robbins. Do you expect this to be a long-term project for Ulta Beauty?
Can Amazon’s Fulfillment Efforts Eliminate Holiday Delays?
Amazon is preparing for a busy holiday season on multiple fronts to head off potential last-mile holdups and ensure purchases arrive on time. Will these investments help Amazon prepare its supply chain capabilities for bigger things in the near future?
Will Family Dollar’s New App Solidify the Loyalty of Shoppers Who Traded Down?
Family Dollar is enhancing its mobile shopping experience with a revamped mobile app. Do you think off-price retailers will start making more investments in their technology?
Are Generous Coupon and Return Policies Hurting the Bottom Line?
The cost of returns is weighing on retailers’ bottom lines, to the point where 67% said they generally make back less than half the value of returned items. What do you think the best approach to fighting promotion and returns fraud is for retailers?
Will Greater Convenience Help eBay Grow Its Luxury Resale Offerings?
eBay is launching a consignment service that provides customers with direct access to expert sellers who can list items on their behalf. Will this service meaningfully help a broader audience sell their luxury items on eBay?