The 2019 holiday shopping period has come and gone and we in the retail trade are left to figure out what went right and what didn’t. In terms of the technology deployed, what are the big lessons from the 2019 holiday season?
Retailers are being taken for a ride by consultants and software companies who use the term artificial intelligence as a strategy to promote their products and charge higher fees. How can retailers best judge what AI solutions will and won’t help them improve the performance of their operations and make shopping more engaging for consumers?
The perception persists that Amazon.com can quickly and efficiently deliver any product to your doorstep, while brick-and-mortar retailers constantly run out of stock on items. How can brick and mortar retailers correct poor perception problems about their out-of-stocks?
There’s a sea change underway in how retailers are thinking about technology solutions. Many executives are no longer interested in major system replacements. Instead, they’re looking at smaller point solutions to drive change. How can retailers develop technology strategies that keep pace with the rapid rate of industry change?
The financial advantages of cutting fresh spoilage are well-documented. But does corporate responsibility end with the spreadsheet or do grocers have a second set of responsibilities? How can grocers best address the food waste challenge?
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