At retail, it’s clear that employees need to wash their hands, especially those involved in food handling, preparation, and serving. But, besides “Employees must wash hands before leaving restroom” signs, what can really be done? At the FMI show, eMerge Interactive showcased its VerifEYE HandScan Hygiene System. Can retailers seize the hygienic high ground and perhaps even a competitive advantage by being among the first to adopt something like this?
At the recent Nielsen Consumer 360 Conference, Doug Bennett of ACNielsen forecast a bright future for Club Stores, at least for the near term. Which club company do you think has the brightest future, and why? And, what are the short and long-term prospects for the channel?
In a presentation at the ACNielsen Consumer 360 Conference, ACNielsen Senior VP Todd Hale (and RetailWire BrainTrust panelist) said there are opportunities for retailers and suppliers to better market to an aging population and that they should do so with a well thought out plan, because seniors remember those who treat them well or poorly. What opportunities exist to do more business with seniors?
A new book, Making Strategy Work: Leading Effective Execution and Change by Wharton professor Lawrence Hrebiniak, focuses on the gap between developing business strategies and their implementation. Why is there a wide gap between the ideas developed by businesses, and those that are actually well executed?
It’s no surprise to anyone in the retailing industry that traditional grocery store market share dropped from 44 percent in 1993 to 35 percent in 2004. What is more surprising is to hear Carl Steidtmann, chief economist at Deloitte Research, posit that the retailing industry will de-consolidate over the next ten years, and that niche retailers will experience the greatest growth. Which retailer have you seen recently satisfying unmet consumer needs?
A new research study commissioned by American Express and the NRF Foundation attempts to get at exactly what retailers and consumers mean by customer service, and what state they think it’s in. What stood out in this study is that it identified specific areas in which retailers misunderstand consumer feelings. What specific areas of customer service do you feel retailers do well and do poorly, and why?
According to Forrester Research, online as a retailing venue is looking good on a number of fronts. During a discussion on Monday at the National Retail Federation convention, moderated by Forrester’s Carrie Johnson, panelists provided experiences and advice. How fast do you believe online retailing will grow over the next five-to-ten years?
Kevin Roberts, CEO Worldwide of Saatchi & Saatchi, told a GMA (Grocery Manufacturers of America) gathering last week that brands are a thing of the past, and “lovemarks” are the future. Which retailers excel at emotionally connecting with their customers? How do they do it? (See offer for book giveaway.)
In a world increasingly influenced, if not dominated, by mega-chains, three smaller retailers – Marsh Supermarkets, Golub / Price Chopper and Smart & Final – tried to demonstrate to large CPG manufacturers at the recent GMA (Grocery Manufacturers of America) Executive Conference, why they matter and should be important to suppliers. Without alienating their ‘bread and butter,’ how can suppliers work more effectively with smaller operators to achieve a “win-win”? What retailers and suppliers are doing a good job, in terms of finding creative ways to work together?
In a talk at the just-concluded GMA Executive Conference, former Secretary of Labor Robert Reich said he often uses a “pronoun test” to evaluate businesses. When he hears workers saying “we,” “our,” and “us”, he has a much more positive future pegged for their companies than when he hears “they,” “their,” and “them.” Much has been written about the need for collaboration between suppliers and retailers. What about the state of collaboration within organizations?
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