At last week’s Shopper Insights in Action conference run by IIR USA, Jeffrey Boorjian, VP marketing for Caesars Entertainment, gave a presentation entitled “De-Mystifying the Allure of Casino Floor Merchandising” that offered insights useful to the retailing industry. What can retailers learn from a casino operator such as Caesars?
Until now, diversity training has revolved around gender, race, creed, ethnicity, etc., generally focusing on what not to do. Just as important, according to Rich Brandt of the RDR Group, who presented a session on this subject at the recent FMI (Food Marketing Institute) 2012 convention, is creating an environment of inclusion. What are best practices for getting employees of different backgrounds to work together for the good of the company?
When talking about self-checkout, the discussions tend to revolve around convenience and speed vs. a lack of personalized service. A recent USA Today article points out that many retailers are seriously questioning the use of self-checkout due to an increase in theft. Is the theft risk from self-checkout so high that retailers should ban them from their operations?
Digital signage for retail, at least partially written off with the advent of smartphones and tablet computers, may be back in vogue with a few high tech twists. Do you think “smarter” kiosks and digital signage will have a big impact at retail in the near to medium term?
A major theme of this week’s National Retail Federation 101st Annual Convention was that “Retail Means Jobs.” And NRF supported that contention by citing lots of statistics related to retail in the U.S. Are the realities of retail compensation affecting the industry’s ability to attract the type of talent that would excel on the front lines?
The food desert in the richest zip code in America is no more. Publix had shut down their location in Palm Beach, FL to do a remodel. Even rich shoppers can get a little grumpy when they are missing a supermarket in their town. Do supermarket operators need to treat the 1% differently? How radical a difference should it be?
On Tuesday at the annual Category Management Conference in Atlanta, Rob George, director of market research for Rite Aid, talked about how better use of business weather intelligence is helping in the revitalization of the company. How useful do you think long term weather forecasting is, or should be, to retailers?
As a frequent flier with over 1.5 million Aadvantage miles, it struck Al McClain on the way home from Shop.org that the retailing industry should use the airline industry as a cautionary tale. What’s your air travel tale of woe, and what can retailers learn from it?
Since RetailWire is all about discussion, we thought it might be fun to have a good, old-fashioned “retail rumble” – take a pair of notable retailers, and ask our expert BrainTrust panel and readers to tell us who does the better job. What do you see as the pluses and minuses of Home Depot and Lowe’s? Which is doing the better job at the moment?
If you ever want to see what’s possible when a retailer and a bank really work together to cross promote and build their respective businesses, look no further than the Giant Eagle and Citizens Bank relationship. What is your analysis of the relationship between Giant Eagle and Citizens Bank?
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