Author: Al McClain

How should big box chain retailers deal with disaster response?

How should big box chain retailers deal with disaster response?

With a seemingly never-ending series of hurricanes, floods, wildfires, earthquakes and other natural disasters, federal authorities can quickly become overwhelmed. Reactions to Hurricane Ida again show how large retailers often help fill the void. What should be the first, second and third priorities in how big box retailers respond to natural disasters?

Sam’s Club learned how fast it could move during the pandemic

Sam’s Club learned how fast it could move during the pandemic

Sam’s Club learned some fast lessons after the pandemic hit last year, and that knowledge is enabling the warehouse club chain to double-down on customer-focused steps that increased new members and retained a higher percentage of existing ones. How likely are consumers who became new members of warehouse clubs during the pandemic to remain so as disruption concerns ease?