ORC, which is defined by StopORC.org as: “Short for Organized Retail Crime. This refers to theft of retail products, generally from a retail establishment, by an organized, professional crime ring … An ORC theft ring plans thefts of targeted items and develops channels to sell the stolen merchandise.” Do you think the ORC problem is being sufficiently addressed in the retail industry?
Big Data and little data are supposed to eventually tell us what each shopper wants, when and where. For now, however, we haven’t gotten to that point. Can retailers “break the supply chain rules” during the holidays to make sure more items are in stock?
As Al McClain listened to Greg Wasson, president and CEO of Walgreens talk about Walgreens’ countless initiatives last week at Shop.org, he found himself thinking back to a book written by BrainTrust panelist Ryan Mathews, called “The Myth of Excellence.” Do you think Walgreens is trying to do too much?
Sometimes, being the “little guy” can be an advantage. In an interview with RetailWire last week at Shop.org, Dan Pingree, VP of marketing for Moosejaw, and Dominique Levin, the VP of Marketing for AgilOne, explained how they work together to drive revenue via personalized relationship marketing. Are smaller retailers such as Moosejaw in a better position to take risks that help them to stand out in a crowd?
We’ve all heard the claims that in-store technology will enable retailers to offer consumers a variety of ways to enhance their brick and mortar shopping experience. Of course, as with most things retail, these claims are debatable. Which of the three trends has the most potential to truly improve brick and mortar experiences?
The experience of calling a customer service center to resolve an issue can often be problematic and annoying, but savvy retailers can improve contact center operations to create a positive point of difference. How can call centers service customers better?
When looking at retail heavyweights, you don’t have to look further than Walmart and Amazon to find the most successful. What do you see as the current strengths and weaknesses of Walmart and Amazon, respectively? Do you see a brighter future for Walmart or Amazon?
Online shopper loyalty is typically built on convenience, free shipping and good prices, but if credit card information is stolen or e-mail hacked due to poor security practices, all the other stuff goes for naught. What are the most urgent privacy and security issues facing online retailers today?
E-mailing shoppers during the fourth quarter holiday season may not be the sexiest way to boost sales, but according to a presentation at last week’s Internet Retailer Conference & Exhibition, it can be very productive. For fourth quarter events, what advice would you give retailers seeking to increase sales via their e-mail promotions?
The story of Warby Parker, an eyeglass brand/retailer is so “out of the box” that it makes you wonder about the future of long established chain retailers, and some brands as well. Could the Warby Parker model work in other categories?
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