Popeyes bets on beignets
Following its massively successful launch of the chicken sandwich, Popeyes Louisiana Kitchen is looking to re-create lightning in a bottle with…
Author: Al McClain
DoorDash delivers a virtual convenience store
DoorDash is launching DashMart, a new service offering 2,000 grocery products and essentials, as well as convenience and restaurant branded items delivered within 30 minutes. Will DashMart’s new offering be a hit with housebound consumers?
Amazon’s traffic is way up, but others are doing even better during the pandemic
As consumers have navigated their way through stay-at-home and social distancing restrictions during the pandemic, a new study says Amazon’s web traffic has soared, but other retailers are up even more. Why do you think Amazon’s major competitors have gained more traffic than it did during the stay at home period?
Teleconferencing workers change Walmart’s sales mix
Walmart has noticed that newly at-home customers are buying clothes differently since the outbreak of the coronavirus in the U.S. What recent changes in consumer shopping behavior do you expect will become habits when the coronavirus pandemic ends?
Does convenience trump price for today’s consumer?
During last week’s annual convention, the National Retail Federation (NRF) released a report showing that 83 percent of consumers say convenience while shopping is more important to them than it was five years ago. What specific changes should retailers implement to make the shopping experience more convenient for online, mobile and brick and mortar shoppers?
Holiday bonuses are tricky (or nonexistent)
Although the U.S. economy is strong, fewer companies have given out performance-based cash bonuses in recent years, according to a survey by Challenger, Gray & Christmas, as reported in MarketWatch. Should bonuses at retail be based on sales, profit or the spirit of the holiday season?
Shoplifting gets wild and goes viral
Shoplifting has always been a problem for retailers, but it may be getting even further out of hand. A video clip of multiple “customers” grabbing armloads of clothes from a Sears store in California has gone viral. Are new theft tactics, lenient retail policies, social media or other factors most to blame for exacerbated shoplifting problems?
Amazon steps up on climate change, sort of
While the U.S. government is planning to pull out of the Paris climate agreement late next year, Amazon committed last week to meet the agreed upon goals 10 years early and become carbon neutral by 2040. As the U.S. leader in e-commerce and web services, should Amazon do more to fight climate change?
Social media antics cause grief at Walmart, Target, Home Depot, others
Difficult customers are nothing new, but social media creators are now seeking to cause trouble in retail stores for the purpose of getting attention on YouTube and other social media outlets. How should retailers deal with pranksters without violating their rights and potentially making matters worse on social media?
How to make a big deal out of a chicken sandwich
With an endless number of new product and concept introductions by retailers and brands each year, retailing execs might want to take a close look at Popeyes and its new fried chicken sandwich to find a recipe for success. To what do you attribute the roaring success of Popeyes’ new fried chicken sandwich?