Another Robot Will Take Your Order Now. White Castle Joins 7 Other Fast-Food Restaurants Using AI at the Drive-Thru — See the Full List.
August 8, 2023
Business Insider
White Castle is deploying AI-powered voice bots in 100 drive-thru lanes by the end of 2024, joining a growing list of fast-food chains adopting automation tools to alleviate labor shortages. The use of AI and robotics is becoming more popular in the restaurant industry, with 58% of operators planning to implement such tech to address labor challenges this year. Other national chains, including McDonald’s, Checkers & Rally’s, Del Taco, Taco Bell, Panera Bread, Popeyes, and Carl’s Jr. and Hardee’s, are also using conversational bots to process drive-thru orders and improve efficiency.
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